Coronavirus (COVID-19) Information

 

American Heritage Bank is closely monitoring the rapidly evolving situation surrounding the Coronavirus (more specifically, COVID‐19). As always, our primary goal is to consider the safety and well-being of our customers, employees, and communities in which we do business, and our thoughts are with those who have been impacted.

While it is impossible for anyone to predict the spread of the Coronavirus and fully understand its impact, it does not change American Heritage Bank’s focus on continuing to serve you.  We have the people, technology, products and services to help.

As of Tuesday, March 31, 2020, our branch drive thrus will operate under the following adjusted hours:

Barnsdall: M-F 8:30am - 4:00pm
Bartlesville: M-F 8:30am - 5:30pm, Saturday 9:00am - 12:00pm
Beggs: M-F 8:30am - 5:30pm, Saturday 9:00am - 12:00pm
Berryhill: M-F 8:30am - 5:30pm
Cleveland Broadway: Temporarily Closed
Cleveland Drive Thru Branch: M-F 8:30am - 5:30pm
Glenpool
: M-F 8:30am - 5:30pm, Saturday 9:00am - 12:00pm
Kellyville: M-F 8:30am - 5:30pm
Kiefer: M-F 8:30am - 5:30pm
Mannford: M-F 9:00am - 4:30pm
Mannford Drive Thru Branch: M-F 9:00am - 5:30pm, Saturday 9:00am - 12:00pm
Mounds: M-F 8:30am - 5:30pm
Pawhuska: M-F 8:30am - 5:30pm, Saturday 9:00am - 12:00pm
Sand Springs, 38th Street: M-F 8:30am - 5:30pm, Saturday 9:00am - 12:00pm
Sand Springs, Adams Road: M-F 8:30am - 5:30pm
Sapulpa, Motor Bank: M-F 8:30am - 5:30pm, Saturday 9:00am - 12:00pm
Sapulpa, Mission Street: M-F 8:30am - 5:30pm, Saturday 9:00am - 12:00pm
Tulsa, 71st Street: M-F 8:30am - 5:30pm, Saturday 9:00am - 12:00pm
Tulsa, 81st Street: M-F 8:30am - 5:30pm
Yale: M-F 8:30am - 5:00pm, Saturday 9:00am - 12:00pm

For the safety of our customers and employees, our lobbies are closed until further notice. If you need access to your safe deposit box, please make an appointment by contacting your local branch. We are taking steps to ensure our facilities and ATMs remain clean and safe for use by following best practices from the Centers for Disease Control and Prevention (CDC).

We strongly encourage you to utilize our products and services available 24/7 for self-service banking: online banking, AHB mobile app, telephone banking at (918) 227-BANK, bill pay, and mobile deposit.  These services allow you to transfer money from one account to another, pay your bills, make a deposit, check your balances, and view statements and images.  If you would like to enroll in one or more of these services, please visit www.ahb.bank or contact our Customer Service Department at (918) 224-3210.
Cybercriminals will take advantage of these incidents to entice people to click on phishing emails and conduct social engineering attacks. It is important to remain diligent in reviewing emails to ensure they are safe and do not reply to unsolicited emails or phone calls. Remember: American Heritage Bank will not contact you to confirm account numbers, card numbers, social security numbers, passwords or other personal information.

The Cybersecurity and Infrastructure Security Agency (CISA) warns individuals to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19). Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

CISA encourages individuals to remain vigilant and take the following precautions.

Most importantly, do not panic and please call us if we can help. FDIC insurance remains in place and we take pride in safeguarding your money. If you do not feel comfortable coming to the bank, please call Customer Service for assistance.  Also, please be patient with our staff as we are trying assist you in these difficult times.  Wait times could be a little longer than normal as we adjust to an ever-changing environment.
This is also an important time to make sure your information with us is up to date, including your email address, phone numbers, and address.  Please contact us to verify your information and/or to notify us of any changes.
 

WHAT AHB IS DOING TO HELP

AHB acknowledges the importance of staying safe, which can mean staying home at a time like this.  Our valued Bill Pay and Mobile Deposit customers will have their Bill Pay and Mobile Deposit Service Fees waived now through June 30 so you can pay your bills and deposit your checks safely from home.
While our lobbies are closed for the safety of our employees and customers, our drive thru services have been expanded to cover some of the services you previously conducted in person within our branch doors.  
Our After Hours Call Center is here to answer your questions on YOUR time.  The Call Center is available Monday through Friday, 5:00pm to 11:00pm, weekends from 9:00am to 5:00pm, and holidays from 9:00am to 5:00pm (closed Thanksgiving and Christmas).
 
 
If you have additional questions regarding American Heritage Bank’s plan or preparations related to COVID-19, please contact us at ahbcrisismanagementteam@ahb.bank. You may also visit the CDC’s website regarding the Coronavirus at www.cdc.gov.