Online Privacy Policy

Online Privacy Policy

At American Heritage Bank, we are committed to protecting your privacy and ensuring the security of your personal information. This Online Privacy Policy outlines the types of information we collect, how we use it, and how we safeguard your information.

Information We Collect

Personal Information: When you use our online or mobile banking services, we may collect personal information such as your name, address, phone number, email address, and account information.

Financial Information: We may collect financial information such as account numbers, transaction history, and payment details to provide banking services to you.

Device Information: We may collect information about the device you use to access our services, including your IP address, device type, and operating system.

Cookies: We may use cookies and similar technologies to enhance your experience on our website and mobile app.

How We Use Your Information

Provide Services: We use your information to provide banking services to you, including processing transactions, managing accounts, and responding to inquiries.

Personalization: We may use your information to personalize your experience, such as offering tailored product recommendations or promotions.

Security: We use your information to ensure the security of our services and prevent fraud or unauthorized access to your accounts.

Marketing: We may use your information to send you promotional materials or offers about our products and services.

Information Sharing

We may share your information with third parties for the purposes outlined in this Online Privacy Policy, including service providers, affiliates, and regulatory authorities. We do not sell your personal information to third parties.

Data Security

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and regular security audits.

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

Performance of Contract: We process your personal data to fulfill our contractual obligations to you, such as providing banking services and processing transactions.

Legal Obligations: We may process your personal data to comply with legal obligations, such as regulatory requirements or court orders.

Consent: In some cases, we may process your personal data based on your consent, such as for marketing purposes. You have the right to withdraw your consent at any time.

Legitimate Interests: We may process your personal data for our legitimate interests, such as improving our services, ensuring the security of our systems, and preventing fraud. We will only process your data where our legitimate interests are not overridden by your rights and interests.

Deletion of Personal Data

If you wish to make a change to your login or accounts, please contact us. Username and password information may be deleted upon request. Information such as your usage history, account information, and banking activity will be retained in compliance with regulatory guidelines.

Not Deleting Personal Data

In certain circumstances, we may not be able to delete your personal data, such as when retention is necessary for legal or regulatory compliance, to resolve disputes, or to enforce our agreements. If we are unable to fulfill a deletion request, we will inform you of the reasons for our decision.

Your Rights

You have the right to access, correct, or delete your personal information. You may also opt-out of receiving marketing communications from us at any time.

Changes to this Policy

We may update this Online Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or mobile app.

Please note that our Online Privacy Policy supplements our Privacy Policy, which applies to all customers.  You can access our Privacy Policy here.

Contact Us

If you have any questions or concerns about this Online Privacy Policy, please contact us.